What are the responsibilities and job description for the Hotel Night Auditor position at Hampton Inn Franklin/Milford?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The ideal candidate will play a crucial role in ensuring a seamless guest experience during the night shift. This position requires strong customer service skills, attention to detail, and the ability to manage various tasks efficiently while maintaining a welcoming atmosphere for our guests.
Responsibilities
- Perform nightly audits of financial transactions, ensuring accuracy and compliance with hotel policies.
- Provide exceptional customer service by addressing guest inquiries, concerns, and requests promptly.
- Manage check-ins and check-outs for guests during the night shift, ensuring a smooth process.
- Maintain accurate records of room availability and reservations.
- Handle phone calls with professionalism, utilizing effective phone etiquette and phone systems.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
- Assist in preparing reports related to occupancy, revenue, and other key performance indicators.
- Uphold high standards of hospitality management by creating a welcoming environment for all guests.
Requirements
- Proven experience in customer service or guest relations within the hospitality industry is preferred.
- Multilingual skills are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures and hotel management software is advantageous.
- Strong attention to detail and organizational skills to manage multiple tasks effectively.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work independently during night shifts while maintaining professionalism at all times.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift!
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
- Weekends only
Ability to Commute:
- Franklin, MA 02038 (Required)
Work Location: In person
Salary : $17 - $18
