What are the responsibilities and job description for the Night Audit position at Hampton Inn Fresno, River Park?
Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.
Duties include :
- Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
- Check out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
- Handle incoming guest phone reservations
- Answer inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
- Handle all guest complaints or problems to exceed the guest expectations
- Handle all guest service requests, makes change
- Serve as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
- Conduct security walks
- Move, lift, carry and place objects weighing up to 25 lbs. without assistance and in excess of 25 lbs. with assistance
- Keep records of room availability and guest’s accounts. Operates front desk software
- Maintain a balanced cash / billing drawer
- Welcome guests and respond to requests in a prompt and professional manner
- Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
- Know how to use office equipment
- Know all safety and emergency procedures
- Maintain awareness of all rates and incoming rate codes
- Setting wake up calls
- Printing and delivering notices to guests
- Stock linens and supplies at front desk for the following day
- Generate automated audit reports for manager’s review
- Communicate with the previous and following shifts
- Ensure compliance with energy conservation and job safety requirements
- Proactively maintain assigned areas and equipment
- Ensure efficient completion of daily assignments in a timely manner
- Report all safety concerns to management
- Attend and participate in all mandatory trainings
- Flexible with schedule and assignments
- Maintain effective performance under pressure
- May perform similar duties as requested by supervisor Requirements :
- Good customer service skills
- Ability to work independently and with others
- Good communication skills
- Ability to lift / carry up to 25 lbs.
- Ability to give and follow verbal and written instructions
- Attention to detail
- Ability to multi task
- Displays good initiative
- Must be able to work flexible schedule, including weekends and various shifts
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