What are the responsibilities and job description for the Front Office Manager position at Hampton Inn Grantville?
Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front office team at our hotel. The ideal candidate will possess a strong background in hospitality and hotel management, ensuring exceptional guest experiences while leading a team of front desk staff. This role requires excellent customer service skills, attention to detail, and the ability to manage guest relations effectively.
Responsibilities
- Supervise and coordinate front desk operations, ensuring smooth check-in and check-out processes for guests.
- Train, mentor, and manage front office staff to deliver outstanding customer service.
- Handle guest inquiries, complaints, and feedback promptly and professionally to enhance guest satisfaction.
- Oversee night audit procedures to ensure accurate reporting and reconciliation of daily transactions.
- Maintain effective communication with other departments to ensure seamless guest services.
- Implement policies and procedures that enhance operational efficiency and improve guest experience.
- Monitor inventory levels of supplies and amenities at the front desk, placing orders as necessary.
- Assist in managing reservations systems and ensure accuracy in bookings.
Experience
- Proven experience in a Front Office Manager or similar role within the hospitality industry.
- Strong knowledge of hotel management software and front desk operations.
- Exceptional customer service skills with a focus on guest relations.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Experience with night audit processes is desirable but not mandatory.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as we strive to create memorable experiences for our guests while fostering a positive work environment for our staff!
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Ability to Commute:
- Grantville, PA 17028 (Required)
Ability to Relocate:
- Grantville, PA 17028: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $18