What are the responsibilities and job description for the Night Audit - Weekends Only position at Hampton Inn Harrisonburg - University?
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Who we are :
Top Notch Talent World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality . We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!
You'll love working for us because :
The People . You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honesty
What you can expect from us :
Access to your money before payday!
Medical / Dental / Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!
How you will make an impact / Key responsibilities :
POSITION OVERVIEW : The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports.
What you need to succeed / Core competencies :
QUALIFICATIONS, EDUCATION & EXPERIENCE :
- High School Graduate or General Education Degree (GED) : or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
- Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
- Previous cash handling experience is preferred.
- Prefer Previous experience in a similar position in a hotel.
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Exert physical effort in lifting / transporting at least 25 pounds.
- Push / pull carts and other equipment up to 100 pounds.
- Endure various physical movements throughout the work areas.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
- Provide excellent customer service and maintain a professional demeanor.
- Knowledge of the local area.
- Ability to suggestively sell.
Responsibilities :
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
Work environment :
Work environment - front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
