What are the responsibilities and job description for the Front Office Supervisor position at Hampton Inn Harrisonburg?
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Careers at Commonwealth Lodging
Top Notch Talent World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position Summary
The position involves high guest contact and presents the first point of contact for all guests. The Front Desk Supervisor is responsible for assisting guests with check-in and check- out, answers and processing phone calls. Work to resolve guest challenges, ensuring guest satisfaction. Manages front office operations to ensure profitability, cost control, and guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
Physical responsibilities include exerting physical effort in lifting/transporting at least 25 pounds; Push/pull carts and other equipment up to 100 pounds; endure various physical movements throughout the work areas; work environment - front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings; Must be able to stand and exert well-paced mobility for lengthy periods of time.
Preferred Qualifications
Education: High School Graduate or General Education Degree (GED): or Work Equivalent
Related Work Experience: Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.
Requires satisfactorily communicate with guests, management and co-workers to their understanding. Good understanding of the English language and communication skills both written and verbal. Previous cash handling experience
Supervisory Experience: Minimum of 1-2 years of experience as a Customer Service Agent and Leadership role.
