What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hampton Inn Henderson?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently
- Process payments and maintain accurate records of guest accounts
- Resolve guest complaints or issues promptly and effectively
- Maintain a clean and organized front desk area
Experience:
- PEP system experience preferred
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and computer software applications
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
If you are a friendly, customer-oriented individual with excellent communication skills, we would love to hear from you! Join our team as a Front Desk Agent and help create a positive experience for our guests.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Henderson, NV 89014 (Required)
Ability to Relocate:
- Henderson, NV 89014: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18