What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hampton Inn Jasper, Alabama?
The Hampton Inn Jasper, AL is seeking a highly skilled and customer-focused individual to join our team as a Front Desk Agent. Interested applicants should apply through this job posting or in person at 100 Industrial Pkwy, Jasper, AL 35501.
As a Front Desk Agent you should have a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.
A Day in the Life:
- Front Desk Agent will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- You will resolve guest complaints and ensure guest satisfaction.
- You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- You will process all guest check-ins, and verify registration information with the guest.
- You will handle overbooked or 'walked' guests.
- You will communicate pertinent guest information to designated departments/personnel
- You will train with and learn job duties of housekeeping & other departments to assist as needed.
Experience
- Previous experience working as a front desk agent or in a similar role is a plus
- Experience working at a hotel establishment (highly desired)
- The ability to work flexible shifts, days & evenings
- Proficiency with computers
- Basic math skills
- Ability to provide excellent customer service and maintain consistent professional demeanor
- Great verbal and written communication skills
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $13.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $14