What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn Lake Charles?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out processes. This role requires strong customer service skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage reservations and maintain accurate records of guest information using hotel management software.
- Handle guest inquiries, requests, and complaints with professionalism, ensuring guest satisfaction at all times.
- Operate phone systems to manage incoming calls, provide information, and transfer calls as necessary.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Perform night audit duties as required, ensuring accurate financial reporting and reconciliation.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in customer service or hospitality is preferred, particularly in a front desk or guest services role within a hotel setting.
- Familiarity with phone etiquette and effective communication skills is essential for interacting with guests and colleagues.
- Basic knowledge of hospitality management principles is advantageous.
- Experience with hotel management software is a plus but not mandatory; training will be provided.
Join our team as a Front Desk Agent where you can make a difference in every guest's stay while developing your career in the hospitality industry!
Job Type: Part-time
Pay: $11.00 - $12.50 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Lake Charles, LA 70601 (Required)
Ability to Relocate:
- Lake Charles, LA 70601: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
