What are the responsibilities and job description for the Guest Services Manager position at Hampton Inn Lawrenceville?
- Motivates staff through positive reinforcement, and leading by example
- Provides input during the preparation of the annual budget
- Administers progressive discipline, following company guidelines
- Administers performance appraisals
- Attends required meetings and training
- Conducts departmental and other required meetings for which s/he is responsible
- Ensures that established back-up procedures (reports, equipment, etc.) are in place
- Ensures that all departmental policies and procedures are adhered to
- Implements and maintains Baywood & Brand promotional programs and procedures
- Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
- Monitors room inventory and status, ensuring the proper room type is available upon guest arrival
- Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
- Monitors cleanliness and neatness of departments for which s/he is responsible.
- Monitors inventory of operational supplies, placing orders in a timely manner.
- Ensures proper communication within department by use of meetings, notice boards, log programs, memos, etc.
- Communicates with other departments, therefore promoting a seamless operation.
Assist the General Manager as needed.