What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hampton Inn Lewisburg Pa?
Position Requirements
- over night shift 11PM-7AM- part time Audit Shift -weekends a must (rotating)--flexible schedule needed
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
- Work schedule varies and may include working on holidays, weekends
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Overnight shift
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $11 - $13