Executive Housekeeper Hampton Inn Lumberton

POSITION SUMMARY:

Responsible for helping to achieve ongoing guest satisfaction and team goals through training, supervision and assistance to the housekeeping team; maintenance, upkeep and cleanliness of rooms, following procedures for stay-over, new guest and deep cleaning projects, in accordance with Health Department, Hampton brand and hotel guidelines. Interact with and respond to any guest needs in a professional and gracious manner consistent with the Hampton Inn Mission Statement. Be alert to the preferences of each guest in the assigned suites, so that the hotel can meet and exceed their expectations during their stay and earn their loyalty through superior hospitality and service. Respect the security of the guest and safety of all individuals at all times.

The Housekeeping Manager understands his/her leadership role within the department and hotel, as well as the entire hotel team, Hampton Inn and Hilton Worldwide brands in general. Exemplifies the qualities of a hospitality leader: professional and properly uniformed appearance, dependable, punctual, and demonstrates personal integrity. The Housekeeping Manager is familiar with all applicable Embassy and hotel standards of operation, so that he/she can direct and lead operations, coordinate supplies and purchasing, maintenance of the hotel in an Outstanding condition and inspection readiness.

The Housekeeping Manager understands the role of each position and individual in the department, and the overall daily and weekly duties of the department within the total hotel operation. The Housekeeping Manager is familiar with all departments within the hotel and their responsibilities. The Housekeeping Manager is able to make all operating decisions within the department, exercises good judgment and recognizes when to go to another manager for support or guidance.

ESSENTIAL JOB FUNCTIONS

• Seek opportunities to exceed guest and team members expectations.
• Maintain safety and security at all times security and privacy of guest suites, fire safety, laundry chutes, storage rooms and stair wells.
• Cleansers, bleaches and detergents can be hazardous if handled inappropriately train staff in safe handling and know MSDS organization.
• Understand all Health Department standards of room/suite cleanliness use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
• Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days, support the department manager in insuring that all department employees also follow this schedule.
• Inspect, maintain or consistently clean assigned rooms/suites to the standards of cleanliness for Hilton QA standards.
• Attention to detail rooms / suites must be attractive and neat as well as extremely clean; all guest supplies must be presented in the correct quantities and in the correct location and presentation.
• Follow hotel procedures for daily operating supplies, linens and amenities.
• Supervise and maintain shelf organization in the storerooms; inventory and ordering of supplies.
• Supervise and assist with removing trash and dirty linens from rooms/suites, monitor condition of floors.
• Report maintenance problems or complete work repair orders.
• Spot clean walls, carpets, light fixtures, etc.
• Supervise and assist with laundry operations.
• Assist with Lost & Found operations, coordination with Front Desk and guests.
• Deep cleaning and other special projects as assigned by Manager.
• Certain uniform components are issued by the hotel (nametag). Hotel issued items should be worn only during hotel shifts. For safety purposes non-slip shoes are required

ADDITIONAL RESPONSIBILITIES

Our hotels primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail all team members are evaluated against this standard.

A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.

EDUCATION AND EXPERIENCE

• High School diploma or general education degree (GED) is desired, but not essential.
• Previous related experience housekeeping, hospitality, cleaning service, supervision - strongly preferred.

KNOWLEDGE, SKILLS, ABILITIES

• Work well with other team members and departments.
• Demonstrate sound judgment and decision making at all times.
• Show personal leadership and communication skills that motivate, direct, and coach team members in a constructive manner that strengthens the team.
• Understand and communicate daily work assignments suite numbers, tasks, stay-over, due-out, etc.
• Effectively communicate with hotel guests, clients, and other departments, utilizing courtesy, tact and diplomacy.
• Possess an eye for detail, so that our facilities and suites are maintained in a like new condition
• Safely move furnishings, carts and supplies.
• Follow directions accurately and efficiently.
• Read & write English and perform mathematical computations such as adding, multiplying

PHYSICAL/MENTAL DEMANDS

• While performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for large portion of the day / shift. Duties may require that the employee stoop, kneel, or crouch; reach with hands and arms; use hands to manipulate tools or controls; be able to lift and / or move heavy objects including chairs, tables, carts / caddies and other furnishings; must be able to lift approximately 30-40 pounds overhead.
• Must be able to sustain focus and attentiveness for extended periods of time.
• Must be able to plan several steps ahead, always being ready to move on to the next task within each room / suite or shift.

Physical and Mental Demands and the Environmental Factors

Occasional (1 33% of the time)

Frequent (34 66% of the time)

Constant (67 100% of the time)

• • _C__ Requires bending or twisting
  • _C__ Requires walking and running
  • _F__ Requires kneeling, crouching, stooping or crawling
  • _C__ Requires repetitive movement
  • _C__ Requires standing
  • _C__ Requires using hands to handle, control, or feel objects, tools or controls
  • _O__ Requires working outside in all types of weather conditions
  • _ O__ Subject to cuts, burns, and bruises

WORKING CONDITIONS

• Laundry / Housekeeping environment, including washing machines, dryers, cleaning chemicals and bleach products.
• Guest suites / rooms, elevators, meeting rooms, lobby, restroom and other public areas of the hotel.
• A flexible schedule can vary from week to week; must be available to work on weekends and holidays.