Night Audit / Security

*This is a 11pm-7am part-time position for Thursdays, Fridays, Saturdays, and Sundays.*

Summary

Job Duties

• Provides a safe and secure environment in the hotel by ensuring that all security staff are consistently carrying out the proper security methods and procedures.
• Understand written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, injuries, or power failure.
• Responds to all emergency situations immediately.
• Takes appropriate action to safeguard guests, employees and the hotel.
• Handles complaints, investigates, and thoroughly reports on; customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary.
• Reviews accident investigations to ensure accurate and complete reporting
• Additional duties may be added at any time at the discretion of management.

• 
  Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Education:

• High School diploma

Experience:

• Previous hotel experience preferred; however, ability gained through 2 years related employment or on-the-job training may substitute for actual experience.

Additional Skills:

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on geographic market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)

• Ability to remain calm during stressful situations

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Rarely

• Traveling: None

Environmental Conditions:

• Inside: Protection from weather conditions but not temperature changes

Outside: Rarely