Hotel Shuttle Driver

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Safely transports registered guests and other approved passengers to locations within the designated area.

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  Safely transport passengers to approved designated drop off & pick up points as approved by management

• Check hands free device for connectivity before starting shift in vehicle

• Perform vehicle safety inspection using checklist prior to transporting passengers

• Monitor interior of van for cleanliness. Remove trash, and perform light cleaning.

• Maintain a safe vehicle. Alert management of any operational concerns

• Maintain necessary service records

• Completes mileage log book

• Monitors gas tank level, and replenishes as needed.

• Complies with all laws and regulations regarding operating, maintaining assigned company or leased vehicle

• Warmly greet passengers as they enter/depart the van

• Ensures that passengers complete passenger log prior to departure. Files log.

• Offer water to passengers during warm months

• Assist passengers with luggage as needed

• Analyze passengers pick-up/drop-off schedules to ensure efficiency in shuttle runs

• Support other departments as needed during downtime

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a Baywood Ambassador who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when asked

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Physical Demands:

• Walking and Standing: 20%

  • Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 20%

  • Ability to lift up to 50 lbs. regularly.

  • Must be able to lift 50 lbs. to the waist, chest, and above the head.

• Bending, Stooping, Reaching:20% (throughout the entire shift).

  • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Sitting: while driving vehicle

• Driving: 80%

• Traveling: none

Environmental Conditions:

• Inside: Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Often transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Education:

• High School diploma preferred

Certifications / Licenses:

• Must possess and maintain a Motor Vehicle Operator's License in good standing

Experience:

• 2 years van driver experience preferred

Additional Skills:

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships as well as all operations pertaining to Front Desk (Reservations, Guest Registration, Concierge Services, Bell Services, Valet, Telephone Services, Guest Accounting/Night Audit)

• Ability to safely operate a passenger van

• Must possess excellent public relations skills and ability to handle/resolve guest complaints