What are the responsibilities and job description for the Hotel Front Desk position at Hampton Inn Niagara Falls?
The Hampton Inn is currently looking for a self-motivated, guest-focused candidate for Front Desk.
We are looking for a full time position for the 3pm - 11pm shift.
The successful candidate will be welcoming, efficient, professional, and determined to deliver a quality product with sensational service to every guest every time.
As Front Desk Representative the employee is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service
Duties include:
- Accurate handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Proficient administration of the hotel's electronic reservation system
- Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
- Compliance with hotel safety programs and brand procedures, including emergency and security systems
- Supplying information on hotel services and area information and directions
Applicant must have basic computer skills, as well as an ability to multitask.
Must be available to work weekends and holidays.
Hotel is located on Rainbow Blvd across from the Seneca Niagara Casino.
Please apply by sending your resume in or apply in person at the hotel located at 501 Rainbow Blvd.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
Work Location: In person
Salary : $16 - $18
