Housekeeping Manager

1) Ensures guest satisfaction by supervising the daily cleaning of hotel and grounds according to operational policies and standards Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy Plan, assign and supervise the daily activities of the housekeeping and laundry staff Assumes the role of a housekeeper, laundry person or house person as needed Conducts continual inspections to determine hotel’s overall level of cleanliness and condition; performs follow up Schedules and supervises all rotational and special cleaning programs as needed Ensures the team has the tools and equipment necessary to carry out the job Works in conjunction with maintenance (ex. generating work orders, preventative maintenance) Manages “Lost and Found” Coordinates availability of rooms with front of house management Keep accurate and current records, logs, parts list, manuals, and reference books Monitors the responses on customer comment cards; identifies problem areas and formulates solutions Monitor budget and control expenses with a focus on increased productivity Monitors performance of the department against approved budget; makes appropriate recommendations as necessary

2) Maintains supply inventory necessary for optimal operating efficiency by initiating purchasing orders and placing orders for housekeeping and laundry supplies, machinery, equipment, parts and services as required Achieves the best prices and suitability of product by appropriately selecting from available contractors and vendors Directs and aids in the replacement of those systems that become inadequate or obsolete Maintain proper inventory levels managing cost per room for supplies and labor; performs a monthly inventory Reviews and codes invoices

3) Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports Selects qualified employees and provides orientation and training. Conducts skills training on a regular basis Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining development needs and allowing these needs to be met Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within the framework established by Hotel’s guidelines Creates a positive work environment for all employees. Manages conflict. Develops and implements strategies to achieve employee satisfaction

4) Ensures the property consistently maintains a clean, safe, hospitable and professional environment Adheres to Hotel’s standards of operations Maintains safe and secure environment for customers and employees. Practice chemical use safety: Never mix chemicals and store chemicals in properly labeled containers Coordinate with local health, safety, fire, and building inspectors to ensure compliance with applicable codes and regulations Strives to reduce the accidents within the department. SD Management Executive Housekeeper 2013 Secures keys in accordance with hotel’s key management policy Maintain a clean, pleasant, and professional image to the guest Follows hotel’s grooming and dress standards Attends work on time as scheduled Courteously and promptly responds to guests’ requests

5) General Job Performance Requirements Acts as the Manager On Duty when assigned Employee is expected to work in other areas of the hotel when needed to assist operations and perform job duties not necessarily contained in this job description Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate Utilizes Management Company resources effectively by communicating on a regular basis Requests assistance as needed Requires strong attention to detail Ability to communicate to guests and team members verbally or in written form Ability to bend, lift, kneel, and be in motion for the full day Must be able to lift and/or carry 50 pounds Ability to work and interact with employees on every level Ability to direct and oversee multiple tasks simultaneously Excellent communication, organizational and customer service skills required At all times projects a favorable image of the Hotel to the public Performs other duties as assigned, requested, or deemed necessary by management

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Health insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Oneonta, NY 13820: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location