What are the responsibilities and job description for the Housekeeping Supervisor position at Hampton Inn Pendleton?
Job Summary:
We are seeking a motivated Housekeeping Supervisor to oversee daily housekeeping operations and ensure our guest rooms and public areas meet brand standards. The ideal candidate will lead by example, manage a team of housekeeping staff, and provide exceptional customer service while maintaining efficiency and attention to detail.
Key Responsibilities:
- Assign and monitor housekeeping tasks to ensure timely completion and efficiency.
- Inspect guest rooms and public areas daily to ensure cleanliness and brand compliance.
- Train housekeeping staff and provide retraining as necessary.
- Manage housekeeping supplies and equipment, ensuring proper stock levels and maintenance.
- Address guest complaints and special requests, ensuring complete satisfaction.
- Maintain positive communication with staff and management regarding performance and operations.
- Perform housekeeping duties as needed, including cleaning rooms and public areas.
- Complete daily administrative tasks such as updating room statuses and preparing schedules.
Requirements:
- Minimum 2 years of experience in housekeeping, with at least 1 year in a supervisory role (hospitality preferred).
- Strong leadership, organizational, and communication skills.
- Ability to work under pressure and handle emergency situations.
- Proficiency in Windows operating systems, spreadsheets, and word processing.
- High school diploma required.
Physical Demands:
- Regularly required to walk, stand, stoop, kneel, and reach with hands and arms.
- Must be able to lift/push/pull and move up to 50 pounds.
