What are the responsibilities and job description for the Security Officer position at Hampton Inn Philadelphia Center City - Convention Center?
Overview
Opportunity: Door Person/Security
Greet each guest in a friendly and professional manner at the front door of hotel and maintain the appearance of the lobby area in accordance with established guest service and sustainability standards. Keep bar patrons and employees safe by preventing minors and intoxicated customers from entering the bar, removing unruly patrons and responding to problems.
Essential Job Functions
- Monitor entry and departure of guests at venue.
- Maintain optimal guest experience for all.
- Intervene and deescalate when needed to prevent any possible altercations.
- Observant of guests’ activities on the premise.
- Escort guests when need off premise.
- Assist with transportation needs of guests when warranted.
- Contact proper authorities when needed.
- Maintain operating hours by opening and cleaning the area when needed.
- Attend all staff meetings & trainings.
- Stay up to date with all trainings and certifications.
- Verify all guests are of legal drinking age.
- Follow all health and & safety guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- Valid Drivers License
- Previous customer service experience preferred.
- Minimum one to two years’ experience in related position in a restaurant or bar environment.
- Excellence in quality of work, attention, and ability to multitask in a fast-paced setting.
- Ability to work independently and as part of a team and maintain positive working relationships.
- Crowd control experience.
- Adhere to responsible vending process and procedures.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching.
- Work is performed primarily in view and in contact with guests.
- Shift work hours; regularly includes weekends, holidays and may require overtime.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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