What are the responsibilities and job description for the Guest Service Agent/Front Desk position at Hampton Inn Philadelphia-Voorhees?
Job Description
Hampton Inn Philadelphia-Voorhees is located at 320 Route 73 Voorhees, NJ 08043.
Applications can also be submitted to our Front Desk (available 24 hours).
Currently we have an opening for full time/part time Front Desk Agent. Scheduled shift and days will vary based on business needs and will include evenings and weekends. Flexible schedule to accommodate all shifts is required for full time positions. Pay is based on experience. Previous Front Desk experience in a hotel environment, particularly Hilton brand, is preferred but not required. Previous customer service experience is desired. We provide training for the right candidate. This position is eligible to participate in the Hilton Employee & Friends Team Member Travel Program.
Responsibilities and Job Duties:
Daily responsibilities for this position will include attending to guest needs. Primary job responsibilities include:
- Manages reservations for arrivals, departures, and in-house guest accommodations
- Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
- Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
- Post charges, such as rooms, laundry, damages to folios as needed
- Charge for all Suite/Treat Shop/Market purchases as they occur
- Review accounts and charges with guest during the check in and checkout process if requested by guest
- Liaison between all of the departments including Housekeeping, Maintenance, and Management.
- Contact housekeeping or maintenance immediately when a guest reports a problem
- Record guest comments and complaints, referring guests to managers as necessary
- High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
- Other duties and special projects as assigned
Job Requirements:
*Excellent guest service skills *Excellent communication skills, both oral and written *Must be able to stand for an eight-hour shift *Minimum lifting, pushing and pulling of 20 pounds *Pushing, bending, stooping, walking, upward reaching, manual dexterity, seeing, hearing, writing and typing *Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors *Proficient use of various computer, electronics and software programs *Ability to accurately report information. *Ability to follow all brand and hotel policies & procedures. *Conducts oneself professionally at all times *Previous experience preferred
Hampton Inn Philadelphia-Voorhees is an Equal Opportunity Employer.
Job Type: Full-time/Part-time
Experience:
- Front Desk Agent: 1 year (Preferred)
- Hotel: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work authorization:
- United States (Required)
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $14 - $16