What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn Prattville, AL?
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.Compensation:
$11 - $13 hourly
Responsibilities:- Take reservations in person, via email, or over the phone, including group bookings.
- Operate hotel switchboard, take calls and provide information and transfer calls
- Handle guest check-ins, check-outs, and payment processing with accuracy.
- Provide guests with information about hotel amenities, dining, and travel directions.
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Strong customer service skills with a guest-focused approach.
- Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
- Availability to work flexible schedules, including weekends and holidays.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
Salary : $11 - $13
