What are the responsibilities and job description for the Guest Service Manager position at Hampton Inn - Pullman?
The Guest Services team is vital to the success of our property! Working at the Front Desk places you at the hub of the hotel with perpetual guest interaction and communication with multiple departments within the hotel. We are looking for candidates with a passion to serve others and manage a high performing team!
A Guest Services Manager is key to the overall experience of our guests---leading the team who makes the first and last impression of our hotel for all of our guests. If you have a solid knowledge of hotel operations, strong people skills and work ethic, a positive and encouraging management style, and last but not least, a propensity for creativity and flair, this role is perfect for you!
What you will be doing
Manages the front desk, hotel lobby, and a seamless arrival and departure experience for guests | Oversees all aspects of managing the Guest Services team including hiring, training and performance management | Acts as liaison among multiple hotel departments and overall hotel operations
The ideal candidate for this position
Exceptional written and verbal communication skills | Solid understanding of training and working within hotel brand standards | Ability to optimize guest satisfaction | Computer proficiency | Minimum of 2 years Guest Services and supervisory experience | Associates degree or some college preferred
Amazing Benefits At A Glance:
Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked
Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
Other benefits: Daily Pay - same day pay up to $100 per pay period, Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other)
We are:
· The Hotel Group (THG) in partnership with Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.
· At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all our hotels, these values aren’t posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests, and one another
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends as needed
Ability to Commute:
- Pullman, WA 99163 (Required)
Ability to Relocate:
- Pullman, WA 99163: Relocate before starting work (Required)
Work Location: In person
Salary : $26 - $30
