What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn Salem East?
Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. If you enjoy interacting with guests and ensuring their stay is memorable, this role is for you.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Manage reservations and room assignments
- Process payments and maintain guest accounts
- Assist with concierge services such as booking transportation or recommending local attractions
- Address guest issues and escalate as needed to ensure guest satisfaction
- Perform night audit duties as required
Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with a friendly and approachable demeanor
- Proficiency in using phone systems and front desk software
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment while maintaining attention to detail
- Bilingual proficiency is a plus
- Knowledge of night audit procedures is advantageous
This position offers an exciting opportunity to be part of a dynamic team dedicated to providing exceptional guest experiences. If you are passionate about hospitality and enjoy working in a guest-facing role, we encourage you to apply for the Front Desk Agent position.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Salem, VA 24153 (Required)
Ability to Relocate:
- Salem, VA 24153: Relocate before starting work (Required)
Work Location: In person
Salary : $14