What are the responsibilities and job description for the Front Desk position at Hampton Inn Sandston VA?
Looking for a front desk agent that is friendly, outgoing, and reliable. As a front desk agent you are responsible for checking guests in and out of their hotel rooms, and ensuring customers have a satisfying and enjoyable stay.
Some of the daily duties include:
-Manage online, phone, and in-person reservations
-Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
-Take payment from customers
-Respond to guests issues and complaints in a friendly, timely manner
-Explain local amenities and attractions to guests
-Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs