What are the responsibilities and job description for the Guest Service Representative position at Hampton Inn South Kingstown - Newport Area?
Guest Services Representative
```Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality and ensuring guest satisfaction. If you have a passion for delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor upon arrival - Check guests in and out of the hotel efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations, cancellations, and modifications - Process payments and maintain accurate records of guest accounts - Maintain a clean and organized front desk area - Collaborate with other departments to ensure seamless guest experiences - Perform night audit duties as needed Qualifications: - Previous experience in hospitality or related field preferred - Strong knowledge of hotel operations and phone systems - Excellent communication and interpersonal skills - Exceptional guest relations skills with the ability to resolve issues effectively - Detail-oriented with strong organizational skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficient in computer systems and software applications - Knowledge of front desk procedures, including check-in/check-out processes and cash handling - Ability to work flexible schedules, including evenings, weekends, and holidays Benefits: - Competitive pay based on experience - Opportunities for career growth within the hospitality industry - Employee discounts on hotel stays and services If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today!```
Job Types: Full-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Relocate:
- Relocate before starting work (Required)
Work Location: In person
