What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn Spring Hill?
Overview
We are seeking a friendly and professional Front Desk Agent to join our team at Hampton Inn Spring Hill. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to manage guest relations effectively.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently while maintaining accuracy in guest records.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Maintain front desk operations during assigned shifts, including night audits as required.
- Process phone calls and reservations with excellent phone etiquette and attention to detail.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Qualifications
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Strong understanding of hospitality management principles and customer service best practices.
- Excellent communication skills with a friendly demeanor to foster positive guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficiency in hotel management software is a plus but not required; training will be provided.
- A commitment to providing outstanding service in a fast-paced environment.
Join us at Hampton Inn Spring Hill where your contributions will make a difference in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evenings as needed
- Holidays
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Spring Hill, TN 37174 (Required)
Ability to Relocate:
- Spring Hill, TN 37174: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15