What are the responsibilities and job description for the Night Auditor position at Hampton Inn St. Louis-Columbia?
Job Summary:
We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.
Key Responsibilities:
- Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Process payments and transactions, including room charges, cash, debit, or credit.
- Ensure the common area and lobby are clean and presentable.
- Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
- Maintain front desk supplies and equipment.
- Coordinate with housekeeping and maintenance to track room readiness.
- Answer guest calls and provide information about the property and local attractions.
- Perform administrative duties, including filing and updating records.
- Safeguard guest information and handle confidential records with integrity.
- Other duties as assigned.
Requirements:
- 1 year of experience in hospitality and front desk roles.
- Strong written and verbal communication skills.
- Proficiency in Windows operating systems, spreadsheets, and word processing.
- Ability to solve problems and make decisions quickly.
- High school diploma or equivalent.
- Ability to work independently and handle stressful situations.
Physical Demands:
- Regularly required to walk, stand, and use hands to complete tasks.
- Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.
