What are the responsibilities and job description for the Night Auditor position at Hampton Inn - Stadium?
The Brand-New Hampton Inn -Stadium is seeking some great Front Desk (3rd Shift) attendants! Apply today! -
The Night Auditor is responsible for posting and balancing charges and settlements for rooms, maintaining files and resetting the systems for the next day’s operations as well as working at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. The Night Auditor also provides excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins. The Night Auditor is expected to do laundry throughout shift as well.
Hours are 11pm to 7am. 8 Hour Shifts.
- Audit, post and balance daily cashiers work.
- Ensure credit card system reconciles to daily transaction lists.
- Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
- Block all incoming reservations based on guest request and availability.
- Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.
- Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and method of payment is established.
- Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
- Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.
- Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
- Consistently do laundry throughout the night.
- Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
- Maintain positive guest relations at all times.
- Address and resolve guest complaints and ensure guest satisfaction.
- Document all guest requests, concerns and communication information to responsible personnel for proper handling.
- Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Guest Services Manager by providing him/her with summary of daily bank status. Request change as needed.
- Maintain confidentiality and security of proprietary company information, correspondence reports and files.
- Handle all incoming and outgoing reservation requests.
- Care for lost and found items as directed by the General Manager.
- Perform other duties as assigned by management.
· Additional Benefits
· 1. Hilton Team Member Travel Program
· 2. Tuition Reimbursement (NEW!)
· 3. Employee Referral Bonus (NEW!)
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $18
