What are the responsibilities and job description for the Night Audit position at Hampton Inn & Suites Berkshires-Lenox?
As Night Audit, you uphold a positive, productive demeanor to support the hotels front and back office including customer service, record keeping, telephone operations, reservations, and other related activities. You are enthusiastic about an efficient execution of accounting tasks related to the front office, audit, and reservations departments.
Job Responsibilities:
- Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
- Reconcile and complete all daily front desk agents’ work.
- Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
- Perform duties of front desk agent as assigned.
- Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Handle emergency situations, ensuring the safety and security of guests and associates.
- Maintain safety standards for front office associates in accordance with company policy.
- Ability to provide professional communication with internal and external guests.
- Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
- Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
- Tend to guests' complaints, questions, and provide exceptional customer service.
- Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
- Follow all cleanliness standards to ensure guests’ satisfaction.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
- Follow safety and security procedures.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Work Hours
- Will be required to work flexible scheduled shifts based on business needs
- Scheduling includes holidays, nights, and weekends depending on hotel events and functions
Experience and Education:
- High School diploma/GED required
- Hospitality experience preferred
Physical Requirements:
The minimum physical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests
- Ability to stand for extended periods of time
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
- Ability to bend and twist, push and pull, stoop, and kneel
- Ascend and descend a ladder
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: humanresourcesteam@martinresorts.com.
KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free
