Hotel Front Desk Agent

Welcome to the Hampton Inn & Suites Woodinville!

• We are a Hilton branded hotel.
• We are owned and operated by Capri Hospitality Management.
• We are a growing company that likes to promote from within.
• Please visit our website at www.caprihm.com to learn more about our company.

Why should you join our team?

• Join the out team and show your fun side!
• We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!
• We offer competitive wages and opportunity for advancement.
• Full time associates are eligible for vacation, holiday pay as well as insurance benefits including medical, dental, vision, short term disability, accident and supplemental medical.
• All associates are eligible to participate in the 401(k) and Hilton Employee & Friends Team Member Travel Program.

Hampton Inn & Suites by Hilton Woodinville is an Equal Opportunity Employer. Diversity is important to us and not only welcomed but encouraged. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Currently we have an opening for a full time Front Desk Agent.

• Full availability required
• Scheduled shift and days will vary based on business needs and will include evenings and weekends.
• We provide training for the right candidate! Previous hotel Front Desk and Guest Service experience preferred but not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany them
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
• Post charges, such as rooms, laundry, damages to folios as needed
• Charge for all Suite/Treat Shop/Market purchases as they occur
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Run audit reports and journals from all credit card and computer systems, input revenue, expenses, and allowance to generate required daily reports, balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations
• Ensure credit card system reconciles to daily transaction lists
• Receive, input, retrieve and relay messages to guests
• High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
• Other duties and special projects as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Job Requirements:

*Excellent guest service and communication skills, both oral and written *Must be able to stand for an extended period of time *Physical requirements such as able to walk, stand, bend and/or kneel for extended periods of time *Comprehensive knowledge of the English language to effectively communicate with guests, associates, and managers *Proficient use of various computer, electronics and software programs *Ability to accurately report information *Ability to follow all brand and hotel policies & procedures * Be courteous and professionally at all times *Previous experience preferred but not required

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 50 lbs.
• Push / pull up to 50 pounds.

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

QUALIFICATIONS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.

WORK ENVIRONMENT

The work environment normally entails the following:

• Indoor work environment
• Minimal to moderate noise levels consistent with hotel environment
• Exposure to cleaning chemicals.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT

• Observes and adheres to safety and security procedures, promoting a safe work environment.

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated.
• Completes tasks on time or notifies appropriate person with an alternate plan.

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
• Assists department in exceeding productivity standards.

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
• Gathers and analyzes information skillfully.

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity or cultural differences.
• Able to build morale and group commitments to achieve goals and objectives.

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION

• Practices attentive and active listening with all employees.
• Listens without interruption and gets clarification.
• Actively participates in meetings, contributing ideas to improve the company.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.
• Personally, demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

Associate demonstrates effective FINANCIAL MANAGEMENT skills

• Seeks approval for overtime, if required.

Hampton Inn & Suites by Hilton Woodinville provides the following inclusive hiring information:

• Inclusive of minority and disadvantaged groups
• LGBTQ friendly workplace
• Age-inclusive

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• Are you able to consistently work weekends?

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Hilton: 1 year (Preferred)

Work Location: In person

Salary : $19 - $20