What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites by Hilton?
Job description
We here at the Hampton Inn & Suites by Hilton in St. Cloud are seeking to grow our Front Desk Team! Ensuring guest satisfaction is our top priority and we feel the best way to accomplish this is to provide our team with the proper tools and resources to do their best. If you are looking to pursue a new field and learn the Hospitality industry, we will be happy to provide the needed training for you to start/progress your career. This role will be required to work some weekends and some holidays. The shifts are day shift (7am-3pm), and Evening (3-11). Fantastic travel benefits included!
Some of the essential Job Functions:
- Providing guests with information about policies, services and amenities
- Assist guests with all requests
- Registering guests
- Making reservations
- Answering the phone
- Ensuring guest safety
- Respond to guest complaints quickly and effectively
- Manage guest accounts
- Balancing cash accounts
- Processing guest payments
Qualifications & Requirements:
- Must be able to problem solve in order to resolve guest issues
- Must be able to respond to emergency situations
- Must be able to work independently and with minimal supervision
- Able to work in a fast paced environment
- Provide excellent customer service
- Exceedingly organized and efficient with the ability to multitask
- Computer literate
- Flexible schedule
Job Types: Part-time
Pay: From $15.00 per hour
Expected hours: 15 – 30 per week
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Rotating weekends
- Evening Shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed
Ability to Commute:
- Saint Cloud, MN 56303 (Required)
Work Location: In person
Salary : $15
