Hotel Front Office Manager

As Hotel Front Office Manager, you will be responsible for assisting in the day-to-day leadership and direction of the hotel by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of the hotel and brand in the local community.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Drive Converge Hospitality culture personifying it in daily interactions with both guests and associates.

· Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture.

· Ensure all departments are profitable and maintain strong working relationships.

· Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments.

· Ensure direct report staff receive proper training for each position, including safety training and standard operating procedures.

· Conduct regular department meetings.

· Manage human resources functions of reporting departments by controlling turnover, motivating employees, focusing on employee development and retention.

· Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.

· Manage the sourcing, interviewing, onboarding, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction.

· Respond to guest requests and complaints timely, efficiently, appropriately and in an approachable manner.

· Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.

· Participate in the sales efforts and processes at the hotel, when required; Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.

· Assist the General Manager with budget, forecasting, and P&L critique, as necessary.

· Maintain professional image at all times through action, appearance and dress.

· Follow Company policies and procedures and effectively communicate them to subordinates.

· Operate hotel in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws.

· Other duties as assigned by supervisor or management.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

· Possess advanced knowledge of hospitality industry and business management fields.

· Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.

· Able to read and write to facilitate the communication process.

· Able to work independently with minimal supervision and desire to participate as part of a team.

· Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.

· Lead and be a role model for all team members.

· Basic to advanced knowledge of budget development and analysis and monthly financial analysis.

· Able to assess/evaluate team member performance in a fair and consistent manner.

· Able to make decisions with only general policies and procedures available for guidance.

· Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

· Able to work in fast paced environment.

· Able to prioritize, organize, and manage multiple tasks.

· Knowledge of sales process, client base, and general market knowledge.

· Knowledge of revenue management and able to successfully forecast business on both short-term and long-term basis.

EDUCATION

Associate’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required; or equivalent combination of education and experience.

EXPERIENCE

Two to four years’ experience in hospitality industry required. Previous supervisory experience required. Previous hotel ‘brand’ experience preferred.

SUPERVISORY RESPONSIBILITIES

Hotel Front Office Manager will be responsible for the hotel in the absence of the General Manager. Hotel Front Office Manager may have some departments report directly to him/her.

LICENSES OR CERTIFICATES

Valid driver’s license, alcohol training certification, food safe training and FOM brand training required.

PHYSICAL REQUIREMENTS

The following outlines the physical requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Rotating weekends
• Weekends as needed
• Weekends only

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Carlsbad, NM 88220: Relocate before starting work (Required)

Work Location: In person

Salary : $44,000 - $48,000