What are the responsibilities and job description for the Guest Service Representative position at Hampton Inn & Suites *Cary, NC?
A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.
Responsibilities:
· Providing information to guests about hotel services, facilities, and otheramenities
· Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)
· Entering/changing reservations information on the computer
· Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts
· Informing housekeeping department about room status/availability
· Selling rooms to “walk in” customers
· Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members
· Operating hotel switchboard
· Cleaning the front desk area
· Maintaining daily logs
· Balancing shift work and cashdrawers
· Stocking hotel store with products in an effective and attractive manner
· Knowledge of and ability to perform shuttle/van driver responsibilities as needed
Requirements:
· Prior front desk and/or customer service experience is preferred
· Customer-service oriented and excellent interpersonal skills
· Strong initiative and work ethic
· Punctual , reliable, and regular attendance
· Strong attention todetail
· Ability to work in a fast-paced environment
· Excellent communication skills – verbal and written
· Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways
· Valid driver’s license and Department of Motor Vehicles Report (if applicable)
o Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle
Apply online at www.qualityhospitality.net
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Night shift
Work Location: In person
Salary : $14