What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites Cranberry Township?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, effective time management, and the ability to handle various administrative tasks efficiently.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage front desk operations including check-in and check-out processes.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Perform data entry tasks accurately and maintain up-to-date records.
- Assist with calendar management for appointments and meetings.
- Proofread documents to ensure accuracy and professionalism in all communications.
- Maintain an organized front desk area, ensuring all materials are stocked and accessible.
- Collaborate with other departments to enhance guest experiences.
- Utilize computerized systems for reservations and office management tasks.
Experience
- Previous experience in a front desk or clerical role is preferred but not required.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficient in data entry with attention to detail.
- Time management skills to prioritize tasks effectively in a fast-paced environment.
- Bilingual candidates are encouraged to apply, as this can enhance communication with diverse guests.
Join our team as a Front Desk Agent where your skills will contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Cranberry Township, PA 16066 (Required)
Work Location: In person
