What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites Fruitland, MD?
Company Overview
Hampton by Hilton is dedicated to providing a safe and relaxing experience for our guests, ensuring that health and safety are prioritized from check-in to check-out. With 18 brands worldwide, we strive to deliver peace of mind and exceptional service during every stay.
Summary
As a Front Desk Agent at Hampton by Hilton, you will be the first point of contact for our guests, playing a vital role in creating memorable experiences. Located in a welcoming environment, this position is essential in upholding our commitment to guest satisfaction and safety.
Responsibilities
- Welcome guests upon arrival and provide a friendly and efficient check-in experience.
- Manage reservations and respond to guest inquiries regarding accommodations and services.
- Handle guest complaints with professionalism, ensuring resolution to enhance satisfaction.
- Maintain accurate records of guest information and transactions using hotel management software.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Provide information about local attractions, dining options, and hotel amenities.
- Assist with billing inquiries and process payments accurately at check-out.
- Promote hotel services and upsell additional offerings to enhance guest experiences.
Qualifications
- Proven experience in guest services or hospitality roles is preferred.
- Excellent phone etiquette and communication skills are essential for effective guest interactions.
- Strong problem-solving abilities to address guest concerns promptly.
- Bilingual or multilingual skills are a plus for enhancing guest relations.
- Familiarity with hotel management systems is beneficial but not required.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A passion for hospitality and commitment to delivering exceptional service.
If you thrive in a dynamic hospitality environment and are eager to create unforgettable experiences for our guests, we invite you to apply today at Hampton by Hilton!
Job Types: Full-time, Part-time
Pay: From $16.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $17
