What are the responsibilities and job description for the Hotel Front Desk Agent position at Hampton Inn & Suites La Grande?
Job description
Overview
Hampton Inn & Suites La Grande is looking for Front Desk Clerks to open La Grande's newest hotel! We are hiring for both Day Shift & Evening Shift.
Do you enjoy making others smile and making their day better?
At Hampton Inn & Suites La Grande, our mission is to empower, support, train and develop our people to enhance the lives of our guests and each other.
Job Summary
As a Front Desk Clerk, you are one of the first ambassadors that a guest comes into contact with, and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Clerk will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Hampton Inn & Suites, we believe that every ambassador is an innovator, explorer, and relationship builder - someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale.
No matter what position you are in, there are a few things that are critical to success: making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk agent role will be on your feet and moving around (stand or walk for an extended time) and taking a hands-on approach to your work (moving, lift, carry, pushing, pulling, and place objects weighing less than or equal to 20 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Agent is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover.
JOB REQUIREMENTS
Shift flexibility/availability (open 24 hours/day) including nights, weekends and holidays
Ability to communicate effectively verbally with guests and co-workers.
Good computer and phone skills
Ability to handle transactions in an accurate manner
Pushing, pulling, bending, stooping, and upward reaching.
Some exposure to cleaning chemicals
Great relationship building skills and salesmanship
Check guests in and out, finish daily checklist, and log guest mail, faxes, packages, and lost & found items.
Assist in blocking of reservations and processing cancellations.
Inform guests about hotel services, directions, room rates, and amenities.
Operate and/or explain TDD operation for guests.
Job Type: Full-time
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- La Grande, OR 97850 (Required)
Work Location: In person
