What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn & Suites Lynchburg?
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Daly Seven, Inc. where everyone is valued and treated with respect. Join our team and set a positive, comfortable and relaxing atmosphere for our guests!
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting payment, assigning room, and issuing room key in accordance with property policies and procedures. Respond to and resolve guest requests, including wake-up calls. Run daily reports (arrivals/departures), identify special requests, and check reports for accuracy. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank deposits.
REQUIREMENTS:
· Ability to work independently with little to no supervision
· Must have strong interpersonal and communication skills
· Ability to stand or walk for extended periods of time
· Friendly and personable attitude is a must
· Intermediate computer skills, basic math skills, key card locking system skills needed
-Weekends required
EDUCATION AND/OR EXPERIENCE:
High school degree or equivalent or a combination of education and experience. Previous hotel and/or front desk/receptionist experience preferred. Familiarity with OnQ PM system is a strong plus.
BENEFITS:
Competitive wages
Dental and vision plans
Life insurance
Disability insurance
Advancement opportunities
Commitment to professional development
Fun, fast and friendly TEAM work environment
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evenings as needed
- Nights as needed
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $13 - $15