What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites Middlebury?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role involves managing guest check-ins and check-outs, handling inquiries, and maintaining the front desk operations efficiently. A strong focus on guest relations and communication skills is essential, as well as the ability to work in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Perform night audit duties as required, ensuring all transactions are accurately recorded.
- Operate phone systems to manage incoming calls and relay messages to appropriate personnel.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
- Assist in managing reservations through the hotel management system.
Requirements
- Experience working with Fosse
- Previous experience in customer service or hospitality is preferred.
- Familiarity with front desk operations in a resort or hotel setting is a plus.
- Strong communication skills with excellent phone etiquette.
- Ability to work flexible hours, including nights and weekends as needed.
- Bilingual candidates are highly encouraged to apply to enhance guest relations.
- Proficiency in handling phone systems and basic computer applications is required.
- A positive attitude, attention to detail, and ability to multitask effectively in a busy environment are essential traits for success in this role.
Join our team as a Front Desk Agent where you will play a key role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: $12.00 - $14.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Morning shift
- Night shift
Experience:
- Hotel: 1 year (Preferred)
Ability to Commute:
- Mishawaka, IN 46545 (Required)
Work Location: In person
Salary : $12 - $15
