Waterpark Attendant

Position:

Pool / Water Park Attendant

Department:

Pool

Supervisor:

Maintenance Manager

Job Titles Supervised:

None

Date:

October 6, 2017

FLSA: Hourly

(Non-Exempt)

Benefits:

Eligible if Full Time

General Purpose:

The Pool / Water Park Attendant safely and efficiently maintains the pool/water park area to ensure guest satisfaction.

Additional Information:

In order to apply for this position, you must be legally authorized to work in the United States.  Upon hire you must complete the I-9 form no later than your first day of employment. 

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction.  We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust.  Our values are at the center of everything we do.  We use them as guides to make decisions and chart our course on a daily basis.

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs
• Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager
• Working Safely is a condition of employment.  All employees must follow the safety policies
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating eligible employees.  If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

• Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
• Acknowledge our guests with a smile and friendly “hello.”  Promptly attend to guest needs
• Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards
• Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor.  (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
• Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance
• Complete work in a timely manner and meet productivity standards/expectations
• Keep work area clean, neat, and well organized
• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties) 
• Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)
• Perform additional duties as assigned

Job Duties and Responsibilities:

• Keep pool area organized, tidy, and mopped dry
• Perform basic pool maintenance (vacuum, skimming, etc.)
• Maintain stock and cleanliness of pool restrooms
• Maintain stock of pool towels (retrieve from Housekeeping and fold)
• Ensure people using the pool/water park are guests or members and that minors have adult supervision, keep a running count of guests using the facilities
• Notify maintenance of possible pool repair, safety and any contamination issues
• Keep all necessary log sheets given from management
• Conduct daily testing of pool chemicals and make adjustments as needed
• Keep windows, doors and frames clean; patio furniture neat and clean; trash receptacles emptied
• Verify all lighting operational
• Maintain mechanical room, always keep clean and organized
• Maintain the Pool area, i.e. clean and inspect all slides, ladders, and toys daily for any defects or damage

• Maintain fitness room cleanliness, stocking/removal of towels, mirror/window cleaning, water bubbler has enough water and cups, vacuuming etc.

Skills Required:

Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education:     

Prior experience in Guest Services preferred; Lifeguard or CPO certification helpful but not necessary

90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others, Guest Response scores, etc.

Uniforms:                  

Water Park Attendants are required to supply and wear khaki shorts or pants that are neat in appearance. Slip resistant white tennis sneakers are also required for the position

Physical Demands:

This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to eligible employees to perform the essential functions.  (See Physical Requirements section for detailed information)

Employee Acknowledgement:

I have received a copy of this job description, have read and understand the expectations and responsibilities.    I understand that if I need a reasonable accommodation to perform these job duties, I am to speak with my manager, GM, or Human Resources.  I recognize that the company reserves the right to modify this job description based on business needs and that I may be asked to perform additional duties as assigned.

 Manager                                          Date               Employee Signature                                 Date  

Physical Requirements of this position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to eligible employees to perform the essential functions.

Physical Demands: Approximate requirements of time tasks are performed in carrying out job duties.

(To update boxes – place curser to the left of the box, double click, under “Default Value” click on not checked or unchecked to select the box.)

Sitting (Number of hours a worker must be sitting)

Tasks (not an exclusive list)

  Not an essential function

• Occasionally may sit to perform tasks.

  1-3 hours/day

  3-7 hours/day

  7 or more hours/day

Standing (Number of hours standing)

Tasks (not an exclusive list)

  Not an essential function

• Majority of time is spent standing and walking to perform duties.

  1-3 hours/day

  3-7 hours/day

  7 or more hours/day

Walking (Number of hours walking)

Tasks (not an exclusive list)

  Not an essential function

• Majority of time is spent standing and walking to perform duties.

  1-3 hours/day

  3-7 hours/day

  7 or more hours/day

Bending

Tasks (not an exclusive list)

  Not an essential function

• Moderate bending while performing duties.
• Some bending activities include: pool maintenance and area cleaning.

  Infrequent Bending:  1-120 bends/day (15 bends/hour)

  Moderate Bending:  121-480 bends/day (1 bend/minute)

  Frequent Bending:  481 or greater bends/day (>1 bend/minute)

Squatting

Tasks (not an exclusive list)

  Not an essential function

• Infrequent squatting while performing duties.
• Some squatting activities include: pool maintenance and area cleaning.

  Infrequent Squatting:  1-120 squats/day (15 squats/hour)

  Moderate Squatting:  121-480 squats/day (1 squats/minute)

  Frequent Squatting:  481 or greater squats/day (>1squat/minute)

Kneeling

Tasks (not an exclusive list)

  Not an essential function

• Some tasks may require frequent kneeling while performing duties.
•  Some kneeling activities include: pool maintenance and area cleaning.

  Infrequent Kneeling

  Moderate Kneeling

  Frequent Kneeling

Twisting

Tasks (not an exclusive list)

  Not an essential function

• Moderate twisting while performing duties.

  Infrequent:  1-120 twists/day

  Moderate:  121-480 twists/day

  Frequent:  481 or greater twists/day (>1 twist/minute)

Lifting Floor to Waist

Tasks (not an exclusive list)

  Not an essential function

• Moderate lifting while performing duties.
• To include garbage removal, towel folding and stocking, guest assistance.

  Infrequent:  up to 25 lbs

  Moderate:  up to 25 lbs

  Frequent:  up to 25 lbs

Lifting to Waist to Shoulder 

Tasks (not an exclusive list)

  Not an essential function

• Moderate lifting while performing duties.

  Infrequent:  up to 25 lbs

  Moderate:  up to 25 lbs

  Frequent:  up to 25 lbs

Lifting Overhead

Tasks (not an exclusive list)

  Not an essential function

• Infrequent lifting overhead while performing duties.

  Infrequent:  up to 25 lbs

  Moderate:  up to 25 lbs

  Frequent:  up to 25 lbs

Pushing / Pulling       

Tasks (not an exclusive list)

  Not an essential function

• Moderate push/pulling while performing duties.
• To include mopping, sweeping, garbage and towel carts.

  1-3 hours/day

  3-7 hours/day

  7 or more hours/day

Wrist / Hand / Fingers Repetitive Movements

Tasks (not an exclusive list)

  Not an essential function

• Moderate repetitive movements while performing duties, i.e. mopping, cleaning bathrooms, showers, cleaning windows and frames, etc.

  Infrequent

  Moderate

  Frequent

Cardiovascular - Endurance

(Maximum Work-load Required Each Day)

Tasks (not an exclusive list)

  Not an essential function

• Majority of time spend on feet and in motion.
• Frequently climbing stairs while performing duties.

  Light energy requirements

  Moderate energy requirements

  High energy requirements

 Manager                                                         Date                             Employee Signature                         Date