Assistant Housekeeping Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Maintains a continuous open door policy to answer team member questions needing immediate attention.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, standard operating procedures (SOPs) and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Assist in preparation of annual budget; ensuring department operates within approved budget.
• Oversee inventory, purchasing, disbursement and cost control for all linens, cleaning, operating and guest supplies, uniforms and equipments.
• Supervise all rotational and special cleaning projects.
• Ensure daily inspection to ensure cleanliness/safety of guest rooms, public areas and follow-up inspections.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
• Ensure an effective and corrective interview program; maintain performance standards by training and conducting employee evaluations, and a thorough departmental orientation program for new hires.
• Refer and follow-up on maintenance issues/problems with engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
• Log items into the lost and found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
• Maintain cooperative efforts with supporting departments.
• Attend weekly Group Resume meetings and other leadership meetings.
• Keep constant open communication with the front office.

SUPERVISORY RESPONSIBILITIES

Direct supervision of H/K Supervisor, H/K Lobby Attendant, H/K Room Attendant, H/K Houseperson, H/K Laundry and Breakfast Attendant. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems; maintain a continuous open door policy to answer team member questions needing immediate attention.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift

Ability to Relocate:

• Ocala, FL 34473: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17