What are the responsibilities and job description for the Front Desk Agent and Night Auditor position at Hampton Inn & Suites Pine Bluff Arkansas?
Looking for a rewarding job with GREAT TRAVEL PERKS? Come join the Hilton Family. A few of our properties in the area are looking for reliable individuals who are passionate about guest satisfaction to join our family.
Hilton experience is a PLUS!
Looking for someone who can work any shift we have needs on every shift.
Responsibilities:
- Perform night audit duties, including reviewing and reconciling daily transactions, balancing accounts, and generating reports
- Handle guest check-ins and check-outs during the night shift
- Provide exceptional customer service to guests, addressing their inquiries and resolving any issues that may arise
- Operate phone systems and respond to guest inquiries via phone with professionalism and efficiency
- Maintain accurate records of guest interactions and transactions
- Ensure the safety and security of the property during the night shift
- Assist with other front desk duties as needed
Qualifications:
- Previous experience in hotel management or night audit is preferred
- Familiarity with phone systems and excellent phone etiquette
- Strong customer service skills with a focus on providing exceptional guest experiences
- Knowledge of hotel operations and hospitality management principles
- Multilingual skills are a plus, as it allows for effective communication with a diverse range of guests
- Ability to handle guest relations professionally and resolve conflicts in a calm and efficient manner
- Attention to detail and strong organizational skills to accurately perform night audit duties
If you are looking for an opportunity to work in a dynamic hotel environment, providing excellent guest services during the night shift, we encourage you to apply for the Night Auditor position. Join our team and contribute to creating memorable experiences for our guests.
Please note that this position requires working overnight shifts.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Ability to Relocate:
- Pine Bluff, AR 71603: Relocate before starting work (Required)
Work Location: In person
Salary : $13