Hotel General Manager

GENERAL MANAGER

If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our opportunity for General Manager.

General Responsibilities include but are not limited to:

• Provide leadership of the day-to-day operations of the hotel including, Human Resources, Rooms, Engineering, Sales and Marketing, Revenue, Housekeeping & Food and Beverage.
• Develop the overall hotel strategy to maximize guest satisfaction, service standards, colleague satisfaction and financial performance.
• Promote efficient operating procedures to provide a flawless guest experience; actively engage with guests from arrival to departure.
• Maintain a high level of service in all areas to both our internal and external guests.
• Directly supervise, develop, maintain and support individual performance and group dynamics of all Executive Committee members.
• Resolve problems and communicate to ensure consistency and memorable guest service, and ensure strong, positive communication flow among colleagues.
• Promote a positive work environment by ensuring the appropriate staffing levels are in place, the continuous training of colleagues, recognition, mentoring and coaching.
• Analyze daily revenues, sales strategy, labor reports, guest satisfaction reviews, and monthly expenses to ensure execution of business plan, profitability and focus and attention of management team.
• Manage hotel budget to control expenses and increase revenue.
• Develop and maintain strong relationships/public relations with neighbors, vendors, and hospitality competitors.
• Ensure property compliance with legal, safety, operations, labor and Globiwest service standards.
• Maintain excellent Owner relationships

POSITION SUMMARY

Guest Satisfaction:

Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).
Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.

Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards.
Manage the frequent guest rewards program (if applicable) in accordance with franchise policies and procedures.

Receive satisfactory scores for Trip Advisor, all online travel agent sites, search engine surveys etc. (i.e., guest satisfaction survey) and take action to correct any deficiencies. Respond to all in a timely/professional manner.

Employee Satisfaction:

Recruit, select, train, motivate, incentify and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees. Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages.

Train and develop assigned potential management candidates and trainees in accordance with Human Resources programs and laws.
Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.

Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover.

Product Quality:

Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
Manage, prepare and pass brand and/or all other agency’s Quality, safety inspections.
Manage the preventative maintenance and quick-fix programs in accordance with company standards.
Support efforts of Corporate Office Management/ownership as directed to assist in the review of any capital needs at the property.
Receive satisfactory scores for product quality as measured by Trip Advisor, Online Travel agencies, search engines etc.

Qualification Standards:

• A minimum of 10 years of previous experience as a Hotel Manager (Lifestyle hotel environment preferred)
• Bachelor’s Degree or equivalent preferred
• Self-Motivated and drives for results
• Financially astute
• Adaptable and flexible

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Riverside, CA 92505: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $85,000