What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites Sterling Heights?
Job Summary
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to manage incoming calls and assist guests with inquiries.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and hotel amenities.
- Uphold high standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in front desk operations or guest services is preferred.
- Familiarity with hotel management systems is a plus.
- Bilingual candidates are encouraged to apply to enhance communication with diverse guests.
- Strong phone etiquette and ability to handle multiple tasks in a fast-paced environment.
- A background in hospitality management or related fields is beneficial.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $14.92 - $15.71 per hour
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Ability to Commute:
- Sterling Heights, MI 48312 (Required)
Ability to Relocate:
- Sterling Heights, MI 48312: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16