What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Hampton Inn & Suites Temecula?
Job description
We are looking for a Hotel Night Auditor and front desk clerk to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Night Audit/ Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Schedule:
Front Desk Agent AM/MID/PM
Night Audit 11pm-7am
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking, TripAdvisor, Expedia, and Marriott
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Types: Part-time, Full-time
Salary: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Temecula, CA 92590 (Required)
Ability to Relocate:
- Temecula, CA 92590: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
