What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites?
- Become knowledgeable in the hotel’s Property Management System.
- Become knowledgeable in the proper check in & check out procedures.
- Ensure that guests’ needs and requests are met.
- Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.
- Be aware of tone and composure when addressing guests and other Associates.
- Ensure that guests’ names are used throughout your interaction with them.
- Complete daily shift checklist.
- Make and confirm reservations.
- Accountable for maintaining banks and/or cash drawers at the Front Desk.
- Conduct daily bucket checks.
- Ensure all reservations are made following the Signature “Magic Formula”.
- Complete and print all required daily reports, records & logs as necessary.
- Complete courtesy calls within 20 minutes of guest check in.
- Ensure to sell and identify potential future business upon check in.
- Deposit guests’ valuables in hotel safe deposit box upon request.
- Relocate guests to nearby hotels as necessary.
- Answer and transfer calls in accordance with hotel standards.
- Restock & organize all work areas as necessary.
- Post charges to guest rooms, make changes, compute bills & collect payments.
- Verify daily rate & availability.
- Attend all mandatory meetings and hotel functions.
- Comply with all company standards and policies, as established in the employee handbook.
- Ensure proper corporate and group coding.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Other duties as required.
- Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager.
- Manage shuttle traffic per the property specific standard operating procedure.
Job Type: Full-time
Pay: From $17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Middletown, RI 02842 (Required)
Work Location: In person
Salary : $17
