What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites?
Essential Functions
- Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
- Register guests into the computer system, verifying reservation details and processing payments.
- Handle cash and balance the cash drawer, maintaining accurate financial records.
- Provide guests with information about hotel facilities and local attractions.
- Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
- Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
- Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
- Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
- Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
- Work cohesively with the team, supporting management and collaborating professionally with co-workers.
Skills and Abilities
- Understand the mission, vision, and goals of the hotel
- Must be able to prioritize and work efficiently with limited supervision
- Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs
- Must possess basic computer skills
- Strong attention to detail and the ability to handle multiple tasks simultaneously
- General knowledge of the city where hotel is located and its attractions
- Extensive knowledge of the hotel, its services and facilities
- Ability to handle cash and balance cash drawer required
Strong team player, able to partner with management and other employees in a professional manner.
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Expected hours: 32 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Hotel: 1 year (Required)
Ability to Commute:
- Leesburg, VA 20176 (Required)
Ability to Relocate:
- Leesburg, VA 20176: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
