What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at the Hampton Inn & Suites. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while managing reservations.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Manage phone calls with professionalism, demonstrating excellent phone etiquette.
- Assist in administrative tasks as needed, including handling payments and processing requests.
Qualifications
- Previous experience in front desk operations or customer service within a hotel or resort setting is preferred.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong interpersonal skills with a focus on guest services and hospitality management.
- Ability to work well under pressure in a fast-paced environment.
- Proficient in using hotel management software and basic computer applications.
- Excellent organizational skills and attention to detail.
- A positive attitude and willingness to go above and beyond for guests.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
Experience:
- Customer Service: 1 year (Required)
Ability to Commute:
- Hobbs, NM 88240 (Required)
Work Location: In person
Salary : $14
