What are the responsibilities and job description for the Front Desk Clerk position at Hampton Inn & Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently using hotel management software.
- Answer phone calls and respond to inquiries regarding reservations, services, and hotel amenities.
- Handle guest requests and complaints promptly, ensuring guest satisfaction.
- Maintain accurate records of guest information and billing details.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Provide information about local attractions, dining options, and transportation services.
- Uphold the highest standards of hospitality and professionalism at all times.
Requirements
- Previous experience in a front desk or customer service role within the hotel industry is preferred.
- Strong communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with phone systems and hotel management software is advantageous.
- Excellent interpersonal skills with the ability to build rapport with guests.
- Strong organizational skills and attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A background in hospitality management is desirable but not mandatory.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- Gulfport, MS 39503 (Required)
Ability to Relocate:
- Gulfport, MS 39503: Relocate before starting work (Required)
Work Location: In person
Salary : $15
