What are the responsibilities and job description for the Front Desk Receptionist position at Hampton Inn & Suites?
MUST BE ABLE TO WORK MONDAY-FRIDAY 7:00AM-3:00PM (Weekends when needed).
Our friendly Guest Service Agents provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
Responsibilities:
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Work in cooperation with other departments to ensure a positive guest experience
- Use computer system to make reservations, check-in and check-out guests and process payments
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
- Ensure safety and security of the property, staff and guests
Qualifications:.
- This is only a consistent schedule not a set schedule. Will be told of changes 3 weeks in advance.
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization and follow-up abilities
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Morning shift
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Goodyear, AZ 85395: Relocate before starting work (Required)
Work Location: In person
Salary : $15
