What are the responsibilities and job description for the Hotel Front Desk Agent position at Hampton Inn & Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at our vibrant hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a key role in enhancing the guest experience and managing front desk operations efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out of the hotel, ensuring all information is accurate.
- Handle reservations, cancellations, and modifications.
- Respond promptly to guest inquiries and provide assistance with their needs.
- Maintain an organized and clean front desk area and lobby.
- Manage phone calls with professionalism.
- Assist in resolving guest complaints or issues effectively to ensure satisfaction.
- Communicate with housekeeping and maintenance teams.
- Promote hotel services and amenities to enhance the guest experience.
- Maintain knowledge of local attractions, events, and services to assist guests.
Skills
- Excellent customer service skills.
- Proficient phone etiquette for handling calls professionally.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Proficient in using front desk software and technology.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
Ability to Commute:
- Mercer, PA 16137 (Required)
Ability to Relocate:
- Mercer, PA 16137: Relocate before starting work (Required)
Work Location: In person
