What are the responsibilities and job description for the Housekeeper / Inspector position at Hampton Inn & Suites?
The Housekeeping Inspector position for the Hampton Inn and Suites is a critical responsibility for all duties regarding the verification of clean guest rooms and public areas. Our guests expect and deserve a spotless environment when they check-in and stay with us. Adhering to Corporate and Brand standards for quality and cleanliness are paramount to our success. The Housekeeping Inspector who works for a Summit Hotel is friendly, helpful, efficient, and devoted to making all guests feel welcome and comfortable.
RESPONSIBILITIES AND DUTIES:
- The expectations of this position are that all vacant cleaned rooms will be verified prior to guest check in.
- Ensure your uniform and personal appearance are clean and professional
- Respond promptly to requests from guests and other departments. Acknowledge and welcome all guests, assist individuals with disabilities, thank guests with genuine appreciation. Speak with guests and others with clear and professional language
- Assign Room Assignments to Housekeepers/Housemen.
- Enter guest rooms following procedures for gaining access and verifying status before entering. Verifying guest amenities and supplies in rooms
- Verify Housekeepers are completing their room assignments in a timely manner
- Check that all appliances in the rooms are in working order
- Verify that all hallways are free from linen and trash
- Verify that all public spaces are clean and present a positive first impression for guests upon check in
- Follow all company and safety and security policies and procedures, report promptly any maintenance problems
- Always support your fellow Associates and adhere to quality expectations and standards
- Support the team's common goals
- Perform other reasonable job duties as requested by Supervisor or Manager
- Complete brand required training
- Duties are subject to change and additional responsibilities/tasks may be assigned as needed
- PREREQUISITES/QUALIFICATIONS:
- 1-2 years of experience with name Brand hotel housekeeping preferred
- Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner
- Service oriented style with professional presentation
- High energy and attention to detail
- Willingness to respond quickly to guest requests
- We are pet friendly so you must be able to clean pet rooms.
- Teamwork and partnership attitude towards fellow Associates and management
- Potential interest in being a Room Inspector
- WORK ENVIRONMENT:
- Flexible work schedule
- Reliable transportation options
- Able to lift 30 lbs.
- Able to push, pull, lift, carry, and place objects without assistance
- Reach and stretch overhead, between the knees, including bending, standing, twisting, pulling, and stooping. Stand, sit, walk for extended periods of time.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Shift:
- 8 hour shift
- Day shift
- Morning shift
Ability to Commute:
- Wilmington, NC 28403 (Required)
Ability to Relocate:
- Wilmington, NC 28403: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
