Hotel Front Desk Clerk - Full Time

Full Time Position

About us:

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over thirteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, and Corrola, North Carolina. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current locations, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Desk Clerk Responsibilities:

· Welcome guests in a warm and friendly manner.

· Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.

· Knows all essential aspects of our resort or hotel operations.

· Registers guests and manages the rooming chart.

· Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.

· Balances cash drawer by counting cash at beginning and end of work shift.

· Monitors lobby and check-in activity to determine room flow.

· Responds to guest inquiries and requests in a timely, friendly, and efficient manner.

· Provides pre-arrival support for guests arriving on packages.

· Facilitates correspondence with guests.

· Acts as the site liaison for the services and sales center.

· Works collaboratively with any resort associates and resources.

· Performs additional duties as needed.

Minimum Requirements:

· Excellent communication and organizational skills

· Strong interpersonal and problem-solving abilities

· Highly responsible & reliable

· Ability to work cohesively as part of a team

· Strong customer service skills

Required: Only candidates with 1 year of hotel experience will be selected.

Benefits:

· Health, dental, and life insurance

· Paid time off

· Weekly pay

· Direct deposit

Harrison Group is an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA , and persons with disabilities are encouraged to apply.

Learn more about us at www.ocmdhotels.com

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• On call

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $15 - $16